Last updated: 2026-06-05
Refund Policy
These documents are issued by DongMarketing Limited ("DongMarketing (Hong Kong)", "we", "us") and apply to websites, apps, SaaS platforms, and related digital services operated by us or our affiliates (collectively, the "Services").
Coverage includes, without limitation: dongmarketing.com.hk, dongmarketing.com, schooler.hk, funnel.hk, openclaw.com.hk, spacehk.com.hk, hkmail.com.hk, and any affiliated platforms we add later. Platform-specific product, pricing, and checkout rules prevail where they differ from these documents.
1. Scope
This policy applies to purchases made directly from us on affiliated platforms. Purchases from third-party merchants follow merchant refund rules; we may assist referral but are not necessarily liable for merchant refunds.
2. Digital content
Courses, subscriptions, AI credits, and downloads are digital content. Once access is granted or usage begins, refunds are generally not available except as stated below or required by law.
3. Courses
Full refund
Within 24 hours of purchase if no chapter has been viewed (system logs apply), minus non-refundable payment fees.
No refund
- More than 5% of course duration viewed, or more than 2 chapters opened.
- More than 7 days after purchase.
4. Subscriptions & SaaS
- Prepaid plans are generally non-refundable after activation.
- You may cancel renewal before the next billing period; paid period remains usable until expiry.
- Exceptions: duplicate charges, paid but not activated, verified system duplicate orders.
5. Deductions
- Payment fees:Third-party processing fees are usually non-refundable.
- Admin fee:An administrative fee (e.g. HK$50) may apply unless waived.
6. How to apply
Email leo@dongmarketing.com.hk with subject "Refund Request – order ID – name", payment proof, registered email, and reason. We respond within 5 business days. Chargebacks follow payment network procedures; please contact us first.